1. What should I do if the password cannot be entered normally when logging in to Personal Online Banking?

Answer: Please download and install our "online banking security controls" .Our Personal Online Banking has applied the latest online banking security controls, adopted an advanced encryption technique, and provided high-level encryption protection for passwords throughout the process, to effectively prevent hacker programs from intercepting passwords.

2. How do unregistered clients log in to Personal Online Banking for the first time?

Answer: If you are an unregistered client, please enter account number + account password (transaction password for credit card) and then complete personal information for logging in to and using Personal Online Banking.

3. What should registered clients do to log in to Personal Online Banking again?

Answer: If you are a registered client, please enter account number/username/mobile number and online banking login password for logging in to and using Personal Online Banking.

4. What should I do if I've forgotten my personal online banking login password?

Answer: Please click on and use the "Forgot Password" function to complete the online banking login password reset according to the guidance.